These terms apply when you use dinkomart.com or buy from Dinkomart. By placing an order you accept them. They do not take away any right you have under the Consumer Protection Act, 2019 or other Indian law.
Who we are
Dinkomart is based in Mysore, Karnataka, India. Email dinkomart2026@gmail.com or call +91 82177 32257.
What we sell
Dinkomart is a marketplace: food for homes, and inputs and machines for farms. Partner brands' products are sold inside the Dinkomart shop, and every product names its brand. Descriptions, pack sizes, ingredients and specifications come from the brand's own pack, label or flyer. Photographs show the product; the pack you receive may differ slightly.
Your account
- Give us your real name, phone, email and delivery address, and keep them up to date.
- Confirm your email before your first order.
- Keep your password to yourself. You are responsible for orders placed from your account; tell us at once if you think someone else has used it.
Prices
- Prices are in Indian rupees and include GST where it applies, unless the product says otherwise.
- "Price on request" means we will quote you before you buy.
- The delivery charge is shown at checkout where your pin code has one set. Otherwise we confirm it with you before dispatch, and you may cancel at no cost if you do not accept it.
- If a price or a listing is wrong, we will tell you before dispatch and you may cancel for a full refund.
Orders
Placing an order is an offer to buy. We confirm it by email and on your order page. We may decline or cancel an order, for example if an item is out of stock, your pin code is outside our area, or the order looks fraudulent. If you have paid, we refund you in full.
Paying
- UPI: pay to the account of Dinko Agritech shown on your order page, then send us the 12-digit UPI reference (UTR). Your order goes ahead once the payment reaches that account.
- Cash on delivery, where it is offered for your pin code: pay the exact amount when the order arrives.
We never ask for your UPI PIN, OTP, card or bank login, by phone or otherwise. Anyone who does is not us.
Delivery
We deliver to the address on your order, in the areas we serve. Delivery times are estimates. Please have someone there to receive the order; food in particular cannot wait at the door. If we cannot deliver, we will contact you to arrange another time.
Cancelling
You can cancel any order that has not left us: call, WhatsApp or email us with your order number. A UPI payment is refunded in full to the account it came from.
Damaged, wrong or missing items
- Check your order when it arrives. If something is damaged, wrong or missing, tell us as soon as you can, with your order number and a photograph.
- For your safety, food cannot be returned once it is opened, unless it was faulty when it arrived.
- Where a fault is ours, we replace the item or refund it.
- Machines carry the warranty their manufacturer gives, on the manufacturer's terms. We help you claim it.
Using farm inputs and machines
Follow the label, manual and safety instructions that come with every input and machine. Any advice we give is general; your soil, crop and weather decide what works on your farm. We are not responsible for loss caused by using a product in a way its maker does not intend.
Using the site
Do not misuse the site: no false orders or enquiries, no attempts to break in, overload or copy it, and no scraping of its prices or pictures. The Dinkomart name, mark, design and photographs belong to us or to the brands that made them; do not copy them without permission.
Our liability
We take care to describe products accurately and deliver them well. To the extent the law allows, our liability for an order is limited to what you paid for it, and we are not liable for indirect losses. Nothing here limits liability that the law does not allow us to limit.
Complaints
Write to our Grievance Officer, The Grievance Officer, Dinkomart, at dinkomart2026@gmail.com or call +91 82177 32257. We acknowledge a complaint within 48 hours and resolve it within one month. If we do not, you can call the National Consumer Helpline on 1915, or file a complaint at e-daakhil.nic.in.
Law
These terms are governed by the laws of India, and the courts of Karnataka have jurisdiction, without affecting your right to approach a consumer commission.
Changes
We may update these terms. The date at the top of this page shows the latest version; an order is governed by the terms in force when it was placed.
How we handle your data: our Privacy Policy and Cookie Policy.